Trust
Shipping & returns
Last updated October 16, 2026 · US retail shipping
Clear timelines for US retail addresses — same rates already shown at checkout. No invented carriers or mystery fees beyond what we publish here and in policy pages. PayPal in USD when checkout is enabled. We never store card numbers on this site.
Process
1–3 days
Business days to pack and hand off (weekends/holidays excluded) — not transit time.
Standard
$18.00
Or free from $150.00. Est. 7–15 business days after carrier scan.
Express
$39.00
Est. 3–7 business days after carrier scan. USD at checkout.
Assurances
Delivery expectations
Order journey
Processing and transit are separate. Estimates start after the first carrier scan — we do not invent overnight promises or mystery couriers.
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Step 1. We process
Orders are processed within 1–3 business days (excluding weekends and holidays). Weekends and holidays excluded — this is warehouse time, not transit.
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Step 2. Carrier scans
When the package ships, we email the tracking number. Tracking can take 24–48 hours to show the first carrier scan.
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Step 3. In transit
Standard est. 7–15 business days after scan · Express est. 3–7 business days. Estimates, not guarantees.
How shipping works
- Processing: 1–3 business days after payment clears (weekends and holidays excluded).
- Standard: $18.00, free at $150.00+ · estimated 7–15 business days after the carrier scan.
- Express: $39.00 · estimated 3–7 business days.
- Tracking: When the package ships, we email the tracking number. Tracking can take 24–48 hours to show the first carrier scan.
- Payment: PayPal when checkout is enabled — We never store card numbers on this site. Until checkout is enabled, use Email to order — no live PayPal claim while off. Standard free from $150.00.
- Customs: duties or import taxes (if any) are the recipient’s responsibility.
International
Checkout rates and timelines are written for US retail addresses (Standard and Express in USD). We do not advertise free worldwide shipping. If you need a delivery outside the US, email us before ordering with the destination country — we will say honestly whether we can ship and what it would cost, or decline rather than invent a rate.
Prefer to ask first? Contact us · FAQ · international · FAQ · rates.
Returns — 30-day returns
Unused items in original packaging may be returned within 30 days. Custom or personalized items, and anything that cannot be resold in new condition, are not returnable unless they arrive damaged or incorrect. Follow the four steps below to start. Legal detail stays on the refund policy. Damaged or lost packages: email photos plus your PayPal transaction id (when checkout is enabled).
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Step 1. Confirm the window
Unused items in original packaging may be returned within 30 days. Item must be unused, with tags, in the original packaging.
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Step 2. Email to start
Write us with your PayPal transaction id (when checkout is enabled), the item or SKU, and why you are returning it. Do not ship until we reply.
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Step 3. Ship with our instructions
We reply with the return address and packing notes. Packages sent back before a return is accepted are not accepted.
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Step 4. Refund after inspection
We email you once the return is inspected. Approved refunds go back to the original PayPal payment within 10 business days when PayPal checkout was used.
Quick answers
Shipping FAQ
How long do orders take to ship, and what are the rates?
Orders usually process in 1–3 business days. Standard is $18.00 (est. 7–15 business days after scan), or free from $150.00. Express is $39.00 (est. 3–7 business days). Processing (1–3 business days) is separate from transit. When the package ships, we email the tracking number. Details: Shipping rates · order journey · 30 days returns.
What is your return policy?
Unused items in original packaging may be returned within 30 days. Custom or personalized items, and anything that cannot be resold in new condition, are not returnable unless they arrive damaged or incorrect. Follow the returns flow on Shipping & returns and the refund policy for steps. Damaged deliveries: email photos plus your PayPal transaction id (when checkout is enabled) — or contact us.
Do you ship internationally?
Checkout rates and timelines are written for US retail addresses (Standard and Express in USD). We do not advertise free worldwide shipping. If you need a delivery outside the US, email us before ordering with the destination country — we will say honestly whether we can ship and what it would cost, or decline rather than invent a rate. Email us · International on Shipping.
Is PayPal the only way to pay?
When checkout is enabled, payment is designed for PayPal in USD. We never store card numbers on this site. Until checkout is enabled, checkout shows paypal checkout is not available yet with email to order options — your bag stays in this browser and is not charged. See checkout and privacy.